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What is your Return Policy?

For Playground memberships, we offer a 60 day no-risk period where you get a full refund simply by asking.

For instruments and physical goods, we offer a 30 day no-risk return period. We also guarantee 100% satisfaction with our instruments. If you receive a broken bell or a dysfunctional good of any kind, we will replace it right away! Please forward your order confirmation to along with a description of what's wrong and we will get back to you within 48 business hours.

Likewise for returns, just forward your order confirmation to and let our team know that you'd like a refund or to submit a return. 

The only exception to our return policy concerns Lifetime Memberships, which have the key feature of being able to download the curriculum videos. For Lifetime returns, return rates and availability will vary based on how much curriculum was downloaded. If you're not sure about the program in the beginning, just to be safe, don't download anything. You can stream the videos easily from the Journey page without need to download anything.

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