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Restricted error despite being logged in...

Restricted Content Error

If you're running into a restricted content message, this generally means that you don't have the membership required to access that page.

However, if you're logged in with an active membership and you're still being blocked from content you purchased, it's possible that you'll need to clear your cache and cookies to reset the permissions in your browser.

Once you've cleared the cache and cookies, log into the Playground (, before trying to navigate to the curriculum, as this will help avoid restricted messages to the cache.

And as always, it's worth using an up-to-date version of Chrome, Safari or Firefox to access the Playground!

Still Not Working?

If you're using the Prodigies Playground from behind a school server or firewall, it is possible that additional permissions will be needed from your IT department. 

If that's not the problem, you can always reach out to us at so we can investigate further!

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